Shipping is FREE on most orders orders over $99 AUD in Australia.
PLEASE NOTE THAT DUE TO THE RECENT CIRCUMSTANCES SURROUNDING THE COVID-19 (CORONAVIRUS) PANDEMIC, YOUR ORDER MAY TAKE UP TO 7-8 BUSINESS WORKING DAYS. WE APOLOGISE AND HOPE YOU CAN UNDERSTAND AND SUPPORT US THROUGH THESE TRYING TIMES AS WE AIM TO DO OUR BEST FOR OUR CUSTOMERS.
We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size and the geographical region of the delivery address. Shipping estimates for individual products can be viewed by entering your postcode on the product page.
Unfortunately we are unable to offer promotional shipping to all locations in Australia.
The following remote postcodes are excluded from any shipping promotions:
Orders are shipped via various couriers. If possible we will provide you with a tracking number so that you may monitor the location and progress of your order. If you have any questions related to the tracking of your order, please send an e-mail to: firstname.lastname@example.org
How long will it take to receive my order? Most items take between 2 to 7 days to ship, based upon the item's availability. Delivery of custom made items may take up to 8 weeks. In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging. How do I properly receive an oversized rug?
Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:FOR VISIBLE DAMAGE: If the packaging show visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and Australia Post's copy of the delivery receipt.If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance. FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING:
As soon as possible after delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to Australia Post immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages contact Rugs Direct immediately and we will process a replacement order for you and handle all of the dealings with the freight company.Remember, once you sign for the item or give permission to a courier company to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.
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